Trouble shooting the OPEN DMX USB
Please note with the recent FTDI 2 in 1 drivers, the open will now appear as a single USB to serial device. Even though you can access it using D2XX it is not displayed this way any more
Problem:
I'm having problems with my Open DMX USBSolution:
This guide will help you troubleshoot any problems with the OPEN DMX USB
Disconnect the OPEN DMX USB and reboot your
computer.
Do not start any programs, and go to step 1
1-Plug in theOpen DMX USB.
2- Please open the windows device manager and check that you have item 1 as
shown in the image below
3-If items 1 is not identical on your system please install the D2XX driver
http://www.ftdichip.com/Drivers/CDM/CDM20600.exe
4-If item 1 has a yellow exclamation mark after installing
the driver, you will need to force a driver install.
Left click item 1 and select "Update Driver" and follow the screen shots below,
the important settings have been highlighted in RED
5-If your device manager now looks like the one above for section 1, the OPEN DMX USB is now connected and configured correctly.If you still have problems, please check the software you are using.
6-If you still have the yellow exclamation marks or the item
1 do not appear in your device manager,
please change/swap the USB cable, USB Port. You can also try on another computer
7-After trying item 6 if the device still does not appear, please open a support ticket
Keywords: Trouble shooting the OPEN DMX USB
