ENTTEC.COM STORE POLICY
All new products listed at enttec.com are factory sealed and include a full manufacturer’s warranty.
Orders will be processed for fulfillment within 24 hours of receipt during regular business days. Most items are in stock and ship the same day if ordered before the following cut-off times :
- US shipments: 12:00pm EST
- Other countries: 2:00pm AEST / 10:00pm EST
However, we cannot guarantee that all items will always be in stock due to occasional fluctuations in demand and supply chain timing. Therefore, if you would like confirmation of stock availability prior to ordering, please email firstname.lastname@example.org. Once your order is processed, you will receive an email regarding your order status. In the rare event that an item is not in stock, back-ordered or discontinued, you will be notified of this via email. To cancel an order if that occurs, please email us with your instructions before the time we indicated it would be shipped. If you request a cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.
Order acceptance policy
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Enttec.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right to ship a manufacturer-certified replacement if the manufacturer has upgraded or modified an item.
Paypal shipping address
Customers are requested to ensure that their shipping address is correct before completing checkout through Paypal. Paypal provides the option to edit your shipping address while reviewing the order. Please double-check your details before you complete your order. Enttec.com will only ever ship to the “Paypal shipping address” that is entered by the customer, as set out in Paypal Seller Policy . Once the order has left the Enttec.com warehouse, it is the customers’ responsiblity to contact the courier, if they want the delivery address to be changed. Tracking reference numbers will be emailed to the “customer’s paypal email address” once goods are dispatched from the Enttec.com warehouse.
Shipping information: EU countries
EXAPAQ transit times information
FRANCE: 1 to 2 working days
PORTUGAL, SPAIN, GERMANY, ITALY, SWEDEN: 2 to 3 working days
POLAND, CZECH REPUBLIC, AUSTRIA, SLOVENIA, HUNGARY, SLOVAKIA, LITHUANIA, LATVIA, FINLAND, ROMANIA, BULGARIA: 3 to 4 working days. Recommended: estimated 4 to 6 days
ESTONIA, GREECE: 5 to 6 working days. Recommended: estimated 6 to 10 days
PARCEL FORCE transit times information
UK: 1 to 2 working days
ANDORRA, NORWAY, SWITZERLAND, TURKEY: estimated 4 to 6 working days
BOSNIA, SERBIA, CROATIA: estimated 6 to 9 working days
Transit time : please be aware that the transit time given when selecting the shipping options is an estimated time only. Delays can happen which are beyond the realm of our control. Enttec’s customer service team will follow the status of your shipment and keep you informed until delivery.
For countries outside the European Union, all fees, duties and taxes are the customer’s responsibility. We cannot be held responsible for any custom duties or taxes that any country might impose on shipments, and subsequently for the delays caused during transit. If you have any questions regarding your shipping charges, please email sales.
Enttec.com calculates S&H rates based on the then current FedEx and UPS shipping tables. In the event of a shipping adjustment due to the nature (size and weight) of your order, the total may be adjusted to compensate. This occurrence is rare and most orders are assessed with the shipping charges calculated at check out. All fees, duties and taxes are the customer’s responsibility. Please be aware that we cannot be held responsible for any custom duties or taxes that any country might impose on shipments. If you have any questions regarding your shipping charges, please email sales.
Choosing Next Day/2nd Day shipping may not mean your order will be delivered in 1 or 2 days from the time you place your order online if the item is back-ordered or not in stock. You will receive your order 1-2 days after we have acquired the item(s) in our warehouses. In the event of a back-order, you will be notified via email within 1 business day of order placement. You may at that time choose to cancel the order or continue with it bearing in mind the potential delay involved. We strive to keep our inventory well-stocked to avoid back-orders but on occasion we can run out of a particular item.
Please note: receiving shipments
Before signing for any trucking delivery, it is the customer’s responsibility to examine all items for signs of damage. If any damage is found, make certain that the delivering agent notes the damage on the release form. Please email us regarding the damage immediately, so a claim can be made.
If for some unforeseen reason an item is no longer available or back-ordered for an extended period of time, you will be notified within 24 hours of order placement. Please email us if you wish to receive stock confirmation prior to ordering.
Once you have placed your order, you will receive a confirmation via email that your order has been received by Enttec.com. To check on the status of your order anytime, please visit our Order Status page. If you require additional information, please email sales.
All warranty service for original customers is provided by ENTTEC. The customer is responsible for all shipping charges, if any, to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of nature/God, mishandling, dropping, or infestation are not covered by this warranty. This warranty is also void if the manufacturer determines that the product has been damaged due to insufficient packaging during any return shipment. The manufacturer reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.
In the event a product is listed incorrectly due to a typographical error, manufacturer data error, product description and/or errors in pricing, Enttec.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Enttec.com shall immediately issue a full credit to your credit card account.
All claims must be made within 15 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a Enttec.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Enttec.com will not be liable for any monies lost if the claim is not filed within the required time period.
Enttec.com offers a 30 day (from date of shipment) replacement or credit policy for defective products. Customers who do not want an item repaired or replaced can request a return merchandise authorization (RMA), however a 15% restocking fee will be assigned to cover testing, repair, cleaning and repackaging expenses.
Non-defective product returns
Non-defective (“buyer’s remorse”) products can be returned within 7 days if returned unopened, for credit less S&H and a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resaleable parts.
Refund policy for software purchases
Software that has not been activated within 7 days of purchase may be eligible for a refund. Once fully activated, no refund will be given. Free demo versions are available and can be tried before purchase.
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please email us and include a description of the issue. Any item returned or refused without applying for an RMA will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 1 business day with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Enttec order number. We will notify you via email of your refund once we have received and processed the returned item(s). Return shipping costs are refunded only if the return is a result of wrong product shipment.