ODE Support FAQ:

My ODE does not turn on ?

Please double check that the power supply used is the one supplied with the unit. (7.5V, 1.6A)
We do not recommend any other power supply to be used with these units.

ODE with POE (70306) :
please make sure that a POE enabled switch or POE injector is used to supply power to the ODE.

My ODE does not output DMX ?

Please test with NMU - ENTTEC provides this free utility to send Test Art-Net sequences to the ODE
NMU is available for both Windows and Mac. It can be used to setup the ODE and send Art-Net to it.
Download NMU here

Please make sure that with NMU, ODE is set as :

  • Correct protocol Art-Net or ESP (if not sure, use Art-Net)
  • Correct universe (if not sure use 0)
  • Output Mode (important: has to be set as output to output DMX)
  • IP address (within range of your network address)

What is the Default IP address of my ODE ?

ODE not found on my network ?

ODE Networking Tips

NMU does not find ODE on Mac OSX ?

How do I setup ODE with Luminair ?

Why do my lights flicker with ODE ?

It is possible that your lights don't support full refresh rates of DMX (40 fps and above)
You can lower the DMX refresh rate (closer to 25 fps is ideal) on your ODE using firmware 2.3. Please use NMU to change the firmware

Please ensure only one controller is sending Art-Net to ODE at a time. Competing sources might give the ODE instructions that conflict with each other, leading to a rapid oscillation between levels.

Will ODE show up in the software I use ?

ODE supports Art-Net and will only appear as an Art-Net node under the software that support Art-Net too.
Please contact the support of the software you are using for more details.

Does ODE support merging ?

ODE supports HTP Merge

  • ODE will merge 2 (or 6 with optional plugin) Ethernet sources.
  • ODE will detect the sender IP and if it receives another packet on the same universe with a different IP it will merge the 2 in HTP fashion.
  • If a 3rd source (or 7th with the plugin) is detected the oldest source is removed from the merge (FIFO).
  • To clear the HTP merge you must power cycle the ODE, this follows DMX standard where a receiver must hold it's last state.

Is ODE isolated like DMX USB PRO?

All Ethernet devices are isolated by their very nature, all Ethernet links are magnetically coupled which means you have 1000V isolation between the DMX line and Ethernet line
However it is advised to use a DMX opto-splitter wherever possible to protect ODE from unwanted electric signals.

I am having problem with Artnet or another protocol and ODE ?

We can try to help you but please include a full network capture using Wireshark and send your email to support(at)enttec.com Wireshark is a free network monitor tool that captures all network data, you can download it form www.wireshark.org MAC, PC and Linux versions are available.

Please capture a few minutes of full network traffic when the problem occurs, save the data from wireshark and send us the CAP file it creates.

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