Store policy

ENTTEC.COM STORE POLICY

All new products listed at enttec.com are factory sealed and include a full manufacturer’s warranty.

Order processing

Orders will be processed for fulfilment within 24 hours of receipt during regular business days. Most items are in stock and ship the same day if ordered before 14:00 pm GMT.

However, we cannot guarantee that all items will always be in stock due to occasional fluctuations in demand and supply chain timing. Therefore, if you would like confirmation of stock availability prior to ordering, please email sales@enttec.co.uk. Once your order is processed, you will receive an email regarding your order status. In the rare event that an item is not in stock, back-ordered or discontinued, you will be notified of this via email. To cancel an order if that occurs, please email sales@enttec.co.uk with your instructions immediately. If you request cancellation of an order after the order has shipped, you will be responsible for shipping charges even if the package is refused.

Order acceptance policy

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ENTTEC.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right to ship a manufacturer-certified replacement if the manufacturer has upgraded or modified an item.

Paypal shipping address

Customers are requested to ensure that their shipping address is correct before completing checkout through Paypal. Paypal provides the option to edit your shipping address while reviewing the order. Please double-check your details before you complete your order. ENTTEC.com will only ever ship to the “Paypal shipping address” that is entered by the customer, as set out in Paypal Seller Policy. Once the order has left Enttec.com, it is the customer’s responsibility to contact the courier, if they want the delivery address to be changed. Tracking reference numbers will be emailed to the customer’s PayPal email address once goods are dispatched.

Transit time: please be aware that the transit time given when selecting the shipping options is an estimated time only. Delays can happen which are beyond the realm of our control. ENTTEC’s customer service team will follow the status of your shipment and keep you informed until delivery.

Shipping information

ENTTEC.com calculates shipping and handling rates based on the current shipping tables. In the event of a shipping adjustment due to nature (size and weight) of your order, the total may be adjusted to compensate. This occurrence is rare and most orders are assessed with the shipping charges calculated at checkout. All fees, duties and taxes are the customer’s responsibility. Please be aware that we cannot be held responsible for any customs duties or taxes that any country might impose on shipments. If you have any questions regarding your shipping charges, please email sales@enttec.co.uk.

Expedited shipping

Choosing Next Day shipping may not mean your order will be delivered 1 day from the time you placed your order online if the item is back-ordered or not in stock. You will receive your order 1 day after we have acquired the item(s) in our warehouse. In the event of a back-order, you will be notified via email within 1 business day of order placement. You may at that time choose to cancel the order or continue with it bearing in mind the potential delay involved. We strive to keep our inventory well-stocked to avoid back-orders but on occasion, we can run out of particular high demand items.

Please note: receiving shipments

Before signing for any delivery, it is the customer’s responsibility to examine all items for signs of damage. If any damage is found, make certain that the delivering agent notes the damage on the release form. Please email us at sales@enttec.co.uk regarding the damage immediately, so a claim can be made.

Out-of-stock items

If for some unforeseen reason an item is no longer available or back-ordered for an extended period of time, you will be notified within 24 hours of order placement. Please email us at sales@enttec.co.uk if you wish to receive stock confirmation prior to ordering.

Order status

Once you have placed your order, you will receive a confirmation via email that your order has been received by ENTTEC.com. To check on the status of your order anytime, please visit our Order Status page. If you require additional information, please email sales@enttec.co.uk.

Product warranties

All warranty service for original customers is provided by ENTTEC. The customer is responsible for all shipping charges, if any, to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of nature/God, mishandling, dropping, or infestation is not covered by this warranty. This warranty is also void if the manufacturer determines that the product has been damaged due to insufficient packaging during any return shipment. The manufacturer reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

Typographical errors

In the event a product is listed incorrectly due to a typographical error, manufacturer data error, product description and/or errors in pricing, ENTTEC.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, ENTTEC.com shall immediately issue a full credit to your account.

Damaged products

All claims must be made within 15 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or an ENTTEC.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. ENTTEC.com will not be liable for any monies lost if the claim is not filed within the required time period.

Defective products

ENTTEC.com offers a 30 day (from the date of shipment) replacement or credit policy for defective products. Customers who do not want an item repaired or replaced can request a return merchandise authorization (RMA), however, a 15% restocking fee will be assigned to cover testing, repair, cleaning and repackaging expenses.

Non-defective product returns

Non-defective (“buyer’s remorse”) products can be returned within 7 days if returned unopened, for credit less shipping and handling and a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resaleable parts.

Refund policy for software purchases

Software that has not been activated within 7 days of purchase may be eligible for a refund. Once fully activated, no refund will be given. Free demo versions are available and can be tried before purchase.

Return notes

All returns must be pre-approved by applying for an RMA (Return Merchandise Authorization) number. To accomplish this, please email sales@enttec.co.uk and include a description of the issue. Any item returned or refused without applying for an RMA will be subject to a 15% restocking fee and may be returned to sender. Once your request has been received, you will be contacted within 1 business day with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, email the tracking number(s) to us with your ENTTEC order number. We will notify you via email of your refund once we have received and processed the returned item(s). Return shipping costs are refunded only if the return is a result of wrong product shipment.