Cannot open COM port

Article ID: 000028
Windows detects my DMX USB Pro as a COM port but the application can't open the port ?
Solution: (Windows only)

1. This appears to be a problem with the FTDI driver or Windows.
To resovle this keep the device plugged into the computer, select the COM port in the windows device manager (labelled as 2 in the screenshot below), right click and select "Uninstall"
At this satge windows will remove the driver and rediscover the interface.
Please make sure you "UNINSTALL" and not disable

2. Download & install latest drivers for DMX USB PRO on your computer
http://www.enttec.com/dmx_usb/CDM20802.exe

3. Follow this trouble-shooting guide if you still can't get USB PRO to work
DMX USB PRO Trouble-shooting guide


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